Go ahead and outsource. But never, ever outsource your attention. Because while your payroll vendor may hit "send" it’s your name on the cheque, and your signature on the violation.
Outsourcing is not the villain here. Let’s be clear. When done right, it creates efficiency, frees up time, allows HR to be strategic. But that “right” is a rare, elusive thing.
Unless we change the script, unless we bring our shared services teams into the frame, into the meeting, into the credits we’re just trading efficiency for empathy, visibility for volume.
Recognition isn’t about grand gestures. It’s about remembering that “HR” is not a bot. It’s about replying with a name, saying thanks, or simply asking, “How are you holding up?”
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Sunday, September 21, 2025
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